We Can Help You Overcome Your Field Service Challenges
Our experienced client service teams are here to help you at every step along the way of your field service and software implementation journey. FieldAware will help create a solution that is perfectly tailored to fit your unique business needs. We are dedicated to making sure you reap the benefits of your field service software, starting with quick time-to-value. We want to ensure efficient and proper installation of software into your business processes—regardless of complexity. Whether you are implementing FieldAware as a standalone solution or completely transforming your business processes, our client service teams are here to give you a reliable, consistent delivery experience.
We pride ourselves on offering first class implementation and post-go live support. We understand that client services are key to the success of any project. That's why we've invested in great people and solid processes to ensure we meet your business needs and overcome your field service challenges.
Selecting a field service platform to automate your field service operations is a big step and takes a lot of effort. That's why FieldAware has a dedicated team of solution consultants who work with our customers and sales team to determine a tailored solution that best meets your business requirements.
Every business is different, and every industry has some unique requirements. Our solution consultants personally work with you to help you maximize the full benefits of our field service software that will take your business to the next level.
Our global team of experienced business and technical professionals bring unmatched skills and expertise to configure, extend, deploy and support innovative and tailored field service solutions that meet your business requirements. By utilizing a customer-centric agile approach, our team helps clients achieve rapid service activation.
Our experience and knowledge have been honed by working across over 100 industries and hundreds of clients, ensuring our clients achieve:
- Quick time-to-value of customer engagement & field initiatives
- Realize significant Return On Investment (ROI)
- Reduce implementation costs & risk by leveraging proven methodologies & industry best practices
Training & Education
FieldAware University offers our clients training, individual customer web-based training, monthly webinars on general topics as well as an on-demand video library for our customers.
We record and maintain an archive of all past webinar and trainings and provide a copy back to you as the client. These can be used for new team onboarding, or simply as a refresher course. All our training and courses are role-based and focus on the critical roles of Admin, Dispatch and Field Tech. FieldAware University continually strives to bring you the best FieldAware training possible. We augment our training efforts with our customer success team and support team to ensure you always have access to the answers you need.
FieldAware uses a dedicated team of Customer Success Managers that are assigned to every client to ensure initial customer success and ongoing adoption and maturity. Our team takes pride in working directly with our customers to provide guidance and oversight throughout the full lifecycle of our partnership. The team are experts on FieldAware and have a deep understanding of the unique challenges of field service organizations. They understand how to leverage your technology investments as your business evolves and we add new, advanced capabilities.
Our customer success team utilizes a customer journey approach to engage with customers throughout their relationship with FieldAware. Whether your team is a brand-new account or an established account looking to create new value, our CSM team works with your team to create a blueprint to take your software adoption to the next level. We view the customer journey as the deliberate steps taken by a customer to turn software into a vital business tool.
We know that simply purchasing technology won’t transform your operations, this is just the start of your journey. We see ourselves as an extension to your team and aim to provide you with world-class support. Our support experts reduce risk, maximize uptime and lower your Total Cost of Ownership (TCO) of software.
We have a live support team to provide rapid resolution to technical/user issues 24/7. Our team of global experts is available to answer questions and resolve technical issues using the following tools:
- Access to support on multiple channels including telephone, email, text & web
- Self-service support portal to enter, view and track support cases
- Online access to our education materials, videos and product information
- Guided in-app user tours and notifications for bug fixes, patches and new releases of software
IT Development & Enhancements
Dedicated and continued investment in research and develop is essential. Our made-for-mobile solutions are built on the newest technologies. Our solutions have been designed from the ground up for service execution.
We continually invest and assign resources towards research and development projects to keep pace with the evolving industry. We have a dedicated team of engineers enhancing and evolving the core platform as well as a team focused on new, emerging technologies. Our commitment is to ensure our technology is up-to-date and on the cutting edge and bringing robust enterprise quality solutions to our customer base.
FieldAware is committed to extending the value provided to our customers through a structured and managed partner program. FieldAware’s partners help our customers make the most of their field service investment.
Our partner program includes a network of referral partners, world-renowned technical service partners and an array of solution extension partners who offer localized expertise to support you in your field service journey. By offering choice, flexibility and quality, we ensure that our customers’ gain easy access to the benefits of complementary products and services that are delivered by partners.