Provide transparency for your customers with a field service portal.
A field service customer portal lets your customers request work and view the details of work already performed at specific locations. Your customer portal can be tailored to your business needs, and it helps provide an even more positive customer experience.
Customers expect instant gratification and transparency when choosing a service provider. Your portal provides an on-demand method for your customers to monitor their projects in near real time. Now, you can grow your customer base without the need to grow your customer support team. Plus, you can use the portal as a marketing tool—share access with easy-to-use links and QR codes directly on your marketing materials and communications to make connecting even easier.
Here is what the FieldAware’s Field Service customer portal capabilities can do for your revenue and customer satisfaction…
The customer portal can be set up in minutes and requires no prior technical knowledge to modify. Simply upload your company logo or banner, set request questions, and specify footer links—and you’re ready to start accepting new business. With built-in security and user management, you have full control over who can submit new job requests, ensuring every request comes from a trusted source.
What sets the customer portal apart is the ability to accept new work anytime—with the click of a button. Even if it’s outside of business hours, you’ll have an organized list of requests ready to schedule to your team in the morning. With built-in filters, saved views, and notification badges, you can quickly manage, prioritize, and respond to customer requests—even emergency jobs—faster than ever.
“Results have been staggering and the outcome impressive. Most importantly, FieldAware has taken the pressure off the coordination team.”
Erlyn Grevelt
Supply Chain Coordinator — Intimus International
22%
Improved customer satisfaction
15%
Improved revenue generation
27%
Improved business efficiency
Who Benefits from the FieldAware Customer Portal?
IT
Executive & Owner
