Field service automation gives your field engineers all the tools they need to quickly and efficiently complete jobs.
FieldAware delivers outstanding service, with best-in-class workflows and an easy-to-use mobile app and field service dashboard, that digitizes your daily activities. Our field technician enablement apps put important data and back-office knowledge right in the hands of your techs.
Field service automation and management touches every aspect of an organization’s work in the field, from tracking inventory across job sites to scheduling and dispatching technicians. The role of a field technician is inherently mobile…so why slow them down with old technology? FieldAware’s powerful mobile app allows your technicians to manage all aspects of their work including:
Here is how FieldAware can enable your mobile workforce:
For a service business, every truck roll costs money. FieldAware reduces or eliminates the need for multiple visits by putting customer work history, asset tracking capabilities and job documentation at the field engineer’s fingertips. Because there is no need for stacks of paperwork, the back office can see the job status in real-time, and field engineers have everything they need right from their mobile devices.
“With FieldAware, the technicians have prompts they can use for the additional services and maintenance contracts we offer, as well as access to customer information through the integration with Salesforce. This makes it all very straightforward for technicians - while face-to-face with our customers.”
Service Director — Cross Refrigeration
Improved customer satisfaction
Fewer incomplete orders
Increased business efficiency
Who benefits from field service enablement?