Reach a whole new level of field service maturity with FieldAware’s field service route and schedule optimization capabilities.
When it comes to managing daily routes and schedules, it pays to be flexible and agile, but with so many rules, requirements and time limitations, it isn’t always easy to find the best solution for the problem at hand. FieldAware’s Smart Scheduler provides route and schedule optimization capabilites stripping away the stress and applying logic to do the heavy lifting for you. Finding best-case scenarios to get the maximum jobs done with the most qualified techs are no longer a guessing game, but an absolute.
The FieldAware Smart Scheduler gives your business the ability to scale, without having to add back field or office personnel to your payroll. Without the right technology, making the right scheduling decisions to increase productivity requires vast amounts of time and resources. The FieldAware Smart Scheduler is a force multiplier for your back-office staff — giving unprecedented visibility and insight.
Here is what FieldAware’s Route & Schedule Optimization capabilities can do for your scheduling and dispatch teams…
Are senior planners outperforming their junior colleagues because they better understand your customers and the requirements present at each job site? FieldAware’s scheduling policies take into account the implicit knowledge that more seasoned team members know and creates rules around skills, permits, techinican working hours and availibilty. This drives consistent planning processes from planners of all levels and helps management identify potential process improvements through policy deviation reports.
Key features of FieldAware’s Smart Scheduler route and schedule optimization software:
Providing benefits throughout the service organization:
A strained customer relationship due to failures of honoring SLAs, making appointments on time and achieving timely completion of multi-stage work is a hard thing to overcome and can cost you business. Avoid this stressor with FieldAware’s Smart Scheduler optimization features, which improve the quality of service experienced by your customers through faster fix times and greater adherence to SLAs.
"Scheduling service calls are easy, and they are transmitted in real time out to the engineers for viewing and updating on their tablets, PCs or smart phones. The automation of the service chain has freed up the scheduler’s time and they now focus on other tasks, in turn, eliminating the need to hire more people.”
Supply Chain Coordinator — Intimus International
Increase in field worker productivity
Reduce customer churn by proper technician allocation
Reduce operational overhead and fuel costs
Who Benefits From Route And Schedule Optimization?