Deliver an exceptional customer experience with real-time alerts and notifications sent directly to their email or phone.
Today, technicians and customers expect real-time updates to stay productive and informed. Our mobile field service management app keeps technicians automatically notified in real-time about changes to their schedules so they can stay productive. In addition, FieldAware helps you keep your customers informed and reduce no-access scenarios by confirming appointments through email and SMS.
You can customize and automate your alerts and notifications to keep your clients in the loop at all stages of the service cycle — before, during, and after the work.
Your team can use the app to send clients messages letting them know when service technicians are on their way to a job, or if they’re running late. Send a standardized or customized message that includes your service details. Provide a link to the Customer Portal and clients can access appointment details such as date, time and address of their past and upcoming appointments.
Here is what FieldAware’s Alerts & Notifications capabilities can do for your team’s communications…
Real-time alerts can help manage customer expectations, which can in-turn make for a more positive experience for your field service technicians. With alerts and notifications, you will:
“We wanted a solution that met our needs, and that solution is FieldAware.”
Robert Burke
Service Manager — Stansfield Vending
Who Benefits from Alerts & Notifications?
The Field
IT
