FieldAware’s mobile field service apps work together to provide users with fully-fledged field service management software for field techs, dispatchers, and managers alike.
FieldAware is made-for-mobile, meaning mobility is at the forefront of our innovations. Our unique combination of rich mobile application features built over a user-friendly interface means that FieldAware customers see an average of a 27% increase in business productivity. All FieldAware apps for mobile service field technicians are native and offline enabled, meaning customer data is always at your fingertips.
For a service business, every truck roll costs money. FieldAware reduces or eliminates the need for multiple visits by putting customer work history, asset tracking capabilities and job documentation at the field engineer’s fingertips. Because there is no need for stacks of paperwork, the back office can see the job status in real-time and field engineers have everything they need right from their mobile device.
Here is what FieldAware’s Mobile App capabilities can do for your service organization...
FieldAware Forms connects with FieldAware’s mobile field service application to push customer and job data directly into your forms. Using the app, you can complete forms using conditional logic, automatically calculate formulas, and collect signatures and photos. All data collected is then pulled back into the FieldAware mobile application, saving time and connecting the field with the back office.
FieldAware Forms connects with FieldAware’s mobile field service application to push customer and job data directly into your forms. Using the app, you can complete forms using conditional logic, automatically calculate formulas, and collect signatures and photos. All data collected is then pulled back into the FieldAware mobile application, saving time and connecting the field with the back office.
FieldAware provides a direct pipeline through which work orders can be delivered to field staff. Field personnel can find the fastest and most efficient route to customers, add job details such as photos or videos, and get customers’ signatures to confirm the completed job. The back office can schedule new jobs, receive updates, and deliver an invoice in a few simple clicks, allowing your company to get paid faster and increase the profitability, and customer experience, for every job.
We built our innovative smartphone apps (iOS and Android) for mobile field service technicians from the ground up to solve the most challenging issues in managing field service operations. Our team has years of experience in the field service industry, so we understand the problems you face every day and the key features you need to solve those challenges.
"Our paperwork orders are virtually gone, the office staff is happy, and the field techs are generating about 15% more business than last year in roughly the same amount of time. Our cash flow has also improved because we’re able to invoice for work immediately after jobs are complete. It’s a whole new business.”
Service Director — Cross Refrigeration
17%
15%
12%
Improvement in staff retention
Who Benefits From Field Service Mobile Apps?
IT
Our enterprise-grade solution provides seamless integration between FieldAware and NetSuite. This enables companies to track the status of every work order and every member of the field organization in real time. FieldAware augments and extends the power of NetSuite to field personnel using iOS or Android–based smartphone and tablets. Powerful views and reporting features allow companies to track work orders and revenue generated by the field, as well as to deploy powerful workflows that enhance management and reporting for every service and support organization.
To learn more about how FieldAware’s Mobile Forms can improve your business’s field service management, take a look at some of our white papers, testimonials, and blog posts. Get a first-hand look at how using our FSM software has changed the lives of our customers working in fleet & field throughout Europe and North America.
