Skip to Content (Press Enter)

Get a Demo

Field Technician Enablement

Field service automation fuels your star resources, enabling them to get the job done.

Empower Your Field Teams

FieldAware delivers outstanding service with best-in-class workflows and an easy-to-use mobile app and field service dashboard that digitizes your field technician daily activities. Our field technician enablement apps provide access to contextual data and back-office knowledge right in the hands of your all-star resources.

Field service technicians

Improving Efficiency Across Teams

Field service automation and management touches every aspect of an organization’s work in the field, from tracking inventory across job sites to scheduling and dispatching technicians. The role of a field technician is inherently mobile so why slow them down with old technology? FieldAware’s powerful mobile app allows your technicians to manage all aspects of their work including:

  • Task Management
  • Job/Customer/Asset Level History
  • Digital Data Collection
  • Unlimited Photo/Video/Document Capture
  • Voice-to-Text
  • Electronic Signature
  • Barcode Scanning
  • Time Management
Get a Demo

Here is what FieldAware’s Field Technician Enablement capabilities can do for your mobile workforce…

Innovations With Mobility In Mind

FieldAware is made-for-mobile, meaning mobility is at the forefront of our innovations. Our unique combination of rich mobile features built over a user-friendly interface means that FieldAware customers see a 27% increase in business productivity. All FieldAware mobile apps are native and offline enabled, meaning customer data is always at your fingertips.

Field service engineer

Get The Job Done Right — On The First Visit

For a service business, every truck roll costs money. FieldAware reduces or eliminates the need for multiple visits by putting customer work history, asset tracking capabilities and job documentation at the field engineer's fingertips. Because there is no need for stacks of paperwork, the back office can see the job status in real-time and field engineers have everything they need right from their mobile device.

Technician Enablement Testimonials

“With FieldAware the technicians have prompts they can use for the additional services and maintenance contracts we offer, as well as access to customer information through the integration with Salesforce. This makes it all very straightforward for technicians while face-to-face with our customers.”

Chris McFadden

Service Director — Cross Refrigeration

Results from Technician Enablement

22% Improved customer satisfaction

16% Fewer incomplete orders

27% Increased business efficiency

Who Benefits From Field Technician Enablement?

operations and dispatch

Operations & Dispatch

  • Easy to adopt in the field, keeping transition time to a minimum
  • Reduces operational costs through optimized and automated processes
the field

The Field

  • Work more efficiently
  • Ditch the paperwork
  • Have customer and equipment history on your mobile device
executive and owner

Executive & Owner

  • More efficient customer service means happier customers and higher revenue
  • Visibility into field operations through dashboard reports

Additional Technician Enablement Resources

 

Videos

FieldAware on Mobile Devices

 

Videos

Extending the Impact of Field Service Maturity

 

Videos

Sun Oil Limited Testimonial

 

Videos

Creating Competitive Advantage Through Integrated Field Service Management

 

Videos

Reynolds Machinery Inc Testimonial

 

Videos

Proair Heating and Cooling Testimonial

 

Videos

Maser Consulting Case Study

 

Videos

Plumbingforce Testimonial

 

Videos

Taking Your Field Service Evolution From Concept To Reality

 

Videos

Pebble Technology Testimonial

 

Videos

Understanding Field Service Maturity and Enabling Business Growth

 

Videos

The Big Discussion - Field Service Trends Part 3

 

Videos

Barcode Scanner

 

Videos

FieldAware Overview

 

Videos

Generator Systems Case Study

 

Videos

Intimus International Case Study

 

Videos

Resource POS Case Study

 

Videos

D & G Excavating Inc. Testimonial

Get a Demo

Discover how FieldAware connects your entire field service operations and drives value to every part of your business.

Get a Demo