Empower Your Field Teams
FieldAware delivers outstanding service with best-in-class workflows and an easy-to-use mobile app and field service dashboard that digitizes your field technician daily activities. Our field technician enablement apps provide access to contextual data and back-office knowledge right in the hands of your all-star resources.
Improving Efficiency Across Teams
Field service automation and management touches every aspect of an organization’s work in the field, from tracking inventory across job sites to scheduling and dispatching technicians. The role of a field technician is inherently mobile so why slow them down with old technology? FieldAware’s powerful mobile app allows your technicians to manage all aspects of their work including:
- Task Management
- Job/Customer/Asset Level History
- Digital Data Collection
- Unlimited Photo/Video/Document Capture
- Electronic Signature
- Barcode Scanning
- Time Management
Here is what FieldAware’s Field Technician Enablement capabilities can do for your mobile workforce…
Innovations With Mobility In Mind
FieldAware is made-for-mobile, meaning mobility is at the forefront of our innovations. Our unique combination of rich mobile features built over a user-friendly interface means that FieldAware customers see a 27% increase in business productivity. All FieldAware mobile apps are native and offline enabled, meaning customer data is always at your fingertips.
Get The Job Done Right — On The First Visit
For a service business, every truck roll costs money. FieldAware reduces or eliminates the need for multiple visits by putting customer work history, asset tracking capabilities and job documentation at the field engineer's fingertips. Because there is no need for stacks of paperwork, the back office can see the job status in real-time and field engineers have everything they need right from their mobile device.
Technician Enablement Testimonials
“With FieldAware the technicians have prompts they can use for the additional services and maintenance contracts we offer, as well as access to customer information through the integration with Salesforce. This makes it all very straightforward for technicians while face-to-face with our customers.”
Service Director — Cross Refrigeration
Results from Technician Enablement
22% Improved customer satisfaction
16% Fewer incomplete orders
27% Increased business efficiency
Who Benefits From Field Technician Enablement?
Operations & Dispatch
- Easy to adopt in the field, keeping transition time to a minimum
- Reduces operational costs through optimized and automated processes
- Work more efficiently
- Ditch the paperwork
- Have customer and equipment history on your mobile device
Executive & Owner
- More efficient customer service means happier customers and higher revenue
- Visibility into field operations through dashboard reports