Build Stronger Customer Relationships With A Field Service Portal
A field service customer portal enables your customers to request work and view the details of work already performed at their location(s). Your Customer Portal can be tailored to your business needs, providing a positive customer experience.
Set Your Service Business Apart
Customers expect instant gratification and transparency when choosing a service provider. Customer Portal provides an on-demand method for your customers to monitor their projects in near real time. Now, you can grow your customer base without the need to grow your customer support team.
Here is what FieldAware’s Field Service Customer Portal capabilities can do for your revenue and customer satisfaction…
Easy To Set Up - Elegant In Design
Customer Portal can be set up in minutes and requires no prior technical knowledge to modify. Simply upload your company logo or banner, set request questions and specify footer links and you are ready to start accepting new business.
Open For Business 24/7
What sets Customer Portal apart is the ability to accept new work anytime, with the click of a button. Even if it is outside of business hours, you will have an organized list of requests ready to schedule to your team in the morning.
Customer Portal Testimonials
“Results have been staggering and the outcome impressive. Most importantly, FieldAware has taken the pressure off the coordination team.”
Erlyn Grevelt
Supply Chain Coordinator — Intimus International
Results from Customer Portal
22% Improved customer satisfaction
15% Improved revenue generation
27% Improved business efficiency
Who Benefits from Field Service Customer Portal?
Operations & Dispatch
- Accept new work orders 24/7 without the need for additional staff
- Give customers the ability to check the status of their jobs at any time
IT
- Customer Portal requires no IT involvement to setup
- Customer requests go directly into the FieldAware system
Executive & Owner
- Grow your customer base without the need to grow back office staff
- Improve customer satisfaction by giving them a modern way to interact with your business
Additional Customer Portal Resources
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Extending the Impact of Field Service Maturity
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Creating Competitive Advantage Through Integrated Field Service Management
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Taking Your Field Service Evolution From Concept To Reality
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Understanding Field Service Maturity and Enabling Business Growth
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The Big Discussion - Field Service Trends Part 3
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Customer Portal
Videos
FieldAware Overview
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Discover how FieldAware connects your entire field service operations and drives value to every part of your business.